Category Insights
The most important thing you can do is provide a safe place for you and your customers to visit. By taking these measures, you will give your customers confidence that your store is a safe place to shop so they don’t go elsewhere
1 Outside your store
• Where possible, position a member of staff at the entrance to limit the number of customers entering the store at any one time.
• Place social distancing marks for customers to use when queuing, with signage explaining what to do.
4 Purchases
• Bag up loose bread rolls and sell on the shop floor and loose confectionery should be sold from behind the counter.
• Encourage contactless payment and let customers know that the limit has been increased from £30 to £45.
• Maintain at least 2m social distancing during the transaction.
2 Sanitising
• There should be hand sanitiser available as customers enter and leave the store.
• Staff should be regularly cleaning trolley handles and baskets, as well as door handles, shelving and chillers.
5 Protecting staff
• Place screens at the till point and use floor stickers and POS to communicate social distancing.
• Ensure you and your staff wear gloves and change them regularly. Use uniforms and protective equipment.
3 Shoppers
• Have a one-way route around the store to maintain social distancing.
• Use floor stickers and tape to show social distancing measures, particularly around the till area.
